Returns & Exchanges
Your satisfaction, our promise
If a piece doesn't suit you, we'll personally take care of it. Easy returns and exchanges — no complications.
Our Promises
Four Simple Advantages
30 days' time
You have 30 days from receipt to return your order.
Free returns
Returns within Germany are free of charge for you.
Easy exchange
Exchange size or color at no additional cost.
Quick Refund
You will receive your money back within 7 working days.
Here's how it works
Four-step returns
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01
Send inquiry
Fill out our return form or send us a short email with your order number.
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02
Return label received
You will receive a prepared return label by email within 24 hours.
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03
Send package
Carefully pack your item in its original packaging and drop it off at the nearest DHL branch.
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04
Refund received
Once the goods have been received and inspected, you will receive your money back within 7 working days, using the same method you used to pay.
Terms and conditions
What we accept, what we don't
We accept
- Original packaging available
- Labels attached undamaged
- Unworn and without traces
- 30-day returns
Not accepted
- Visible signs of use or wear
- Traces of perfume, smoke or make-up
- Without original tag or damaged
- Custom-made and personalized items
Request return
Submit your request
Send us the details of your order. We will get back to you within 24 hours with the next steps and a prepared return label.
"Trust is built in the details—even in returns."
Do you need personal assistance?
Our customer service takes the time for every request. Write to us or call us – together, we will find a solution.
Contact us